Patients Satisfaction and Role of PHCs: A comparative study of two districts of North Bengal

Abstract

This paper is a search for the present condition of Primary Health Centres (PHCs) of two districts of North Bengal and how much the inhabitants are satisfied by the services providing by PHCs. The study looks for to understand the disease profile including minor illness, hospitalization, situation of maternal and child health, non-communicable diseases and mental health of these districts. Except price and quality effects, what other factors also affect healthcare choices is another part of health seeking behaviour. The role of education, age, duration of illness, and so forth, provide important insights into the potential opportunities and limitations of public policy to affect patterns of demand. This will help us to understand the health seeking behaviour of the inhabitants and to identify the barriers to access healthcare services encompassing social, physical and economic aspects.