A Study on Passengers’ Satisfaction provided by Bus Operators in Tamil Nadu

Abstract

Roads and highways are considered as veins and arteries of a transported are likened to blood in circulation, enlivening economic activity of the country. Tamil Nadu has a well established transportation system that connects all parts of the state. The Government of Tamil Nadu is one of the first States to take a bold decision of encouraging the private and public sector co-operation for bolstering the infrastructure of the State. The road network of the Tamil Nadu has been influencing considerably the economic development, population distribution, shape of city, environmental quality, energy consumption, access to social infrastructure and above all the quality of life. Generally, the passengers have various problems in traveling in public and private sector bus transport service and this study is focused to measure the various problems and suggest ways to reduce problems and to provide higher satisfaction, in addition to identifying the level of satisfaction and preference of passengers towards the services provided by public and private sector bus transport services in Tamil Nadu.